ensCARESign in
All services
EmergencyHospital Admission Help

Emergency reserve wallet administration

Someone at the admissions counter who knows the file and can pay the deposit. Included in your membership at no additional charge.

Price

Free · zero markup on drawdowns

How it works

Included

Sign in to bookCreate an account

Already part of your membership. Nothing to book — call the helpline and it happens.

How long it takes

Attendance for the full admission, typically 2–6 hours

The commitment

A care manager is en route within 60 minutes of an admission being confirmed.

What this actually is

Admission is a paperwork event happening at the worst possible moment. A care manager attends in person with the beneficiary’s records, handles the TPA and insurance paperwork, and — where the emergency wallet is funded — settles the admission deposit without waiting on a bank transfer from another timezone.

What is included

  • A care manager physically present at admissions
  • Insurance and TPA liaison, including pre-authorisation follow-up
  • The one-click ER brief: allergies, conditions, prescriptions, treating doctor
  • Admission deposit paid from the emergency wallet on your approval
  • Updates to the family group as each step clears

What is not

  • Hospital bills and deposits themselves, which are paid at cost from your wallet
  • Choice of hospital where an ambulance crew is clinically obliged to divert
  • Medico-legal representation

More in Hospital Admission Help