Emergency SLA backup dispatch — within 2 hours
₹500 – ₹1,000 (waived on premium)
Included
When a caregiver does not arrive, a skill-matched substitute is already moving. Bookable in the app. ₹1,200 – ₹1,800 / shift.
Price
₹1,200 – ₹1,800 / shift
How it works
Book in app
Confirmed immediately. You will see it on the timeline as soon as it is scheduled.

How long it takes
Substitute on site within the SLA window
The commitment
A substitute is dispatched within 120 minutes of the missed check-in, with an oversight call 15 minutes after arrival.
A missed check-in is treated as an incident, not an inconvenience. The moment a caregiver fails to check in inside their window, the replacement clock starts automatically and a substitute matched on the same skills is dispatched — you are told it is happening rather than discovering it.
₹500 – ₹1,000 (waived on premium)
Included
₹2,000 – ₹3,000 / shift
Book in app
Included in subscription
Included
Included · ₹300 / audit visit
Included